wpRigel Refund Policy
Who we are
wpRigel is your ultimate destination for innovative WordPress plugins. We’re experts in creating useful WordPress plugins like Commandify and Pollify for all types of sites including blogs, eCommerce, eLearning & membership platforms, and so on.
Our mission? Crafting user-friendly designs focusing on better user experience and automation with the latest technology.
wpRigel Refund Policy
At wpRigel, we believe in the quality of the products we build- lightweight and powerful plugins that solve real problems. But we also understand that sometimes things may not work out. That’s why we offer a fair and transparent refund policy.
Your satisfaction is our priority.
100% Money-Back Guarantee (14 Days)
We offer a 14-day, no-questions-asked money-back guarantee on all new purchases of wpRigel premium products.
If you’re not fully satisfied, just request a refund within 14 days of your purchase. No complicated forms, no explanations required, we’ll process it promptly.
When You’re Eligible for a Refund
To help us process your refund smoothly, please make sure:
- Your request is within 14 days of purchase.
- You include your order details so we can locate it quickly. (not needed most of the time)
- You feel the plugin doesn’t meet your needs, or it simply wasn’t the right fit for your workflow.
We’re always happy to assist or troubleshoot if you’d like, but your satisfaction comes first, and we’ll honour your request during the 14-day window.
When Refunds Are Not Applicable
While we’re flexible and customer-first, refunds will not be issued in the following scenarios:
- The refund request is made after 14 days from your purchase day.
- Abuse of our refund policy, including repeated refund requests.
You’re always welcome to share your issues or thoughts. Just knock us at- https://wprigel.com/contact-us/
How to Request a Refund
To request a refund, please email us at info@wprigel.com or support@wprigel.com with:
- Your full name
- Order ID or transaction reference
- The reason for your request (optional but appreciated)
Or just knock us at https://wprigel.com/contact-us/
We aim to process all eligible refunds within 3–5 business days.
What Happens After a Refund?
Upon a successful refund:
- Your plugin license will be immediately deactivated.
- You will lose access to any future updates or premium support.
- Any bonus features tied to the license will also be revoked.
Subscription Renewals & Cancellations
All premium licenses are billed annually. You can cancel your subscription anytime from your wpRigel account dashboard to avoid future charges.
Note: Canceling your subscription prevents future billings — it does not initiate a refund. To request a refund for a recent renewal, contact us within 7 days of the renewal date.
Need Help First?
If something isn’t working as expected, we strongly encourage you to contact our support team. We’re proud of our customer service, and most issues can be resolved quickly.
Changes to This Refund Policy
We may update this refund policy to reflect changes to our practices or for legal reasons.
For more information about our refund practices or to make a complaint, please contact us at info@wprigel.com or through our Contact Us Page.
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Final Thoughts
We’re not here just to sell plugins– we’re here to build a relationship based on trust and support. Our refund policy is designed to be fair for both you and our team.
If you have any questions, don’t hesitate to get in touch.
Thanks for choosing wpRigel.
We’ve just started our journey. Big surprises are waiting for you. Be with us and let’s make WordPress even better!