wpRigel Refund Policy
Who we are
wpRigel is your ultimate destination for innovative WordPress plugins. We’re experts in creating useful WordPress plugins like Pollify or TableStack for all types of sites including blogs, eCommerce, eLearning & membership platforms, and so on.
Our mission? Crafting user-friendly designs focusing on better user experience and automation with the latest technology.
wpRigel Refund Policy
At wpRigel, we believe in the quality of the products we build — lightweight and powerful plugins that solve real problems. But we also understand that sometimes things may not work out. That’s why we offer a fair and transparent refund policy.
Your satisfaction is our priority.
100% Money-Back Guarantee (14 Days)
We offer a 14-day, no-questions-asked money-back guarantee on all new purchases of wpRigel premium products.
If you are not fully satisfied with your purchase, simply request a refund within 14 days of the original purchase date. We’ll process your request promptly — no complicated forms or long waiting periods.
When You’re Eligible for a Refund
You are eligible for a full refund if:
- The request is made within 14 days of your initial purchase.
- You have purchased a premium wpRigel plugin for the first time.
- You reach out via our official support channel or email with valid order details.
- You’ve encountered a genuine issue we couldn’t resolve, or the plugin doesn’t meet your expectations.
We’d love a chance to help before you go — but we’ll honor your decision either way.
When Refunds Are Not Applicable
While we’re flexible and customer-first, refunds will not be issued in the following scenarios:
- The refund request is made after 14 days from the original purchase.
- You’ve changed your mind or decided not to use the product after downloading it.
- You purchased the product by mistake but downloaded the files.
- The issue was due to a third-party theme/plugin conflict or lack of WordPress knowledge.
- Refund requests for license renewals, upgrades, or bundle switches.
- Abuse of our refund policy, including repeated refund requests.
You’re always welcome to share your issues or thoughts. Just knock us at- https://wprigel.com/contact-us/
How to Request a Refund
To request a refund, please email us at info@wprigel.com with:
- Your full name
- Order ID or transaction reference
- The reason for your request (optional but appreciated)
Or just knock us at https://wprigel.com/contact-us/
We aim to process all eligible refunds within 3–5 business days.
What Happens After a Refund?
Upon a successful refund:
- Your plugin license will be immediately deactivated.
- You will lose access to any future updates or premium support.
- Any bonus features tied to the license (e.g., templates or integrations) will also be revoked.
We kindly ask that you delete any downloaded plugin files from your site after the refund is processed.
Subscription Renewals & Cancellations
All premium licenses are billed annually. You can cancel your subscription anytime from your wpRigel account dashboard to avoid future charges.
Note: Canceling your subscription prevents future billings — it does not initiate a refund. To request a refund for a recent renewal, contact us within 7 days of the renewal date.
Need Help First?
If something isn’t working as expected, we strongly encourage you to contact our support team. We’re proud of our customer service, and most issues can be resolved quickly.
Changes to This Refund Policy
We may update this refund policy to reflect changes to our practices or for legal reasons.
For more information about our refund practices or to make a complaint, please contact us at info@wprigel.com or through our Contact Us Page.
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Final Thoughts
We’re not here just to sell plugins — we’re here to build a relationship based on trust and support. Our refund policy is designed to be fair for both you and our team.
If you have any questions, don’t hesitate to get in touch.
Thanks for choosing wpRigel.
We’ve just started our journey. Big surprises are waiting for you. Be with us and let’s make WordPress even better!